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Must be able to obtain a TS/SCI
Requirements
HIGHLY Preferred:
- Can fix anything like printers, scanners, workstations, etc.…but mostly printers and workstations.
- You have pride in knowing that the people you support are leading America's foreign policy through diplomacy, advocacy, and assistance by advancing the interests of the American people, their safety and economic prosperity.
- You understand how to keep servers and workstations secure through patch management, security configuration and monitoring tools.
- You have experience with Active Directory that includes account management, security group management, access control management, and application-specific data management
- You're passionate about problem solving, providing the best resolutions in the shortest period possible, and providing superior customer support
Requirements
- Bachelors Degree in related field required
- You have 5+ years of IT experience
- Active Top Secret clearance required
- Microsoft Certified Solutions Expert (MCSE) certification required
- Information Assurance Technical Level II baseline certification in accordance with DoD 8140.01 "Cyberspace Workforce Management” required
- ITIL v3 Foundation certification required
- Microsoft Endpoint Configuration Management Experience
- You have experience with Active Directory which includes creating, maintaining, transferring, and removing user accounts
- You have strong knowledge of the Windows platform and can troubleshoot desktop issues
- You have experience with System Administration activities that includes monitoring and management of system resources, monitoring and auditing system logs, back-up and recovery, security, and managing operating systems.
HIGHLY Preferred:
- You have experience with VMware Vsphere and troubleshooting virtual machines.
- You have knowledge of LAN/WAN networking including routers, switches and firewalls
- You will review daily risk scores and take actions to address variabilities and compliance issues.
- Provide support to servers on multiple networks and classifications.
- You'll provide support for problem escalation beyond the first tier of help desk
- You'll interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
- You'll simulate or recreate user problems to resolve operating problems
- You'll document and maintain procedure manuals