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- Bachelors Degree in related field required
- You have 5+ years of IT experience
- Active Top Secret clearance, or Secret clearance eligible to obtain TS ,required
- Microsoft Certified Solutions Expert (MCSE) certification plus
- ITIL v3 Foundation certification plus
- Microsoft Endpoint Configuration Management Experience
- You have experience with Active Directory which includes creating, maintaining, transferring, and removing user accounts
- You have strong knowledge of the Windows platform and can troubleshoot desktop issues
- You have experience with System Administration activities that includes monitoring and management of system resources, monitoring and auditing system logs, back-up and recovery, security, and managing operating systems.
We'll REALLY love you if: (This is the bonus stuff that makes you stand out)
- You have experience with VMware Vsphere and troubleshooting virtual machines.
- You have knowledge of LAN/WAN networking including routers, switches and firewalls
- You will review daily risk scores and take actions to address variabilities and compliance issues.
- Provide support to servers on multiple networks and classifications.
- You'll provide support for problem escalation beyond the first tier of help desk
- You'll interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
- You'll simulate or recreate user problems to resolve operating problems
- You'll document and maintain procedure manuals